Coronavirus (COVID-19) Resident Updates
At Soaring Heights Communities, our number one priority is always to provide safe and healthy homes, communities, and workplaces. This commitment is increasingly vital in the face of growing novel coronavirus (COVID-19) concerns.

We are committed to working in collaboration with our military partners to enhance and coordinate communications and provide factual and transparent information to our residents. 

Resident Update November 6, 2020
 
Dear Valued Residents,
 
Soaring Heights Communities continues to closely monitor Coronavirus (COVID-19) and act in accordance with recommendations from the CDC, military leadership and local health authorities.  We continue operations with some modifications, as previously established, for the safety of our residents, and team members.  Thank you for doing your part to reduce the risk of virus transmission by following military guidance to wear face coverings indoors and outdoors in public spaces when people cannot maintain social distancing of at least six feet.  We ask that you continue this practice when interacting with our team, visiting businesses, and on public transportation. 
 
Our community operations remain unchanged and include:
  • Offices are currently open by appointment only for in-person community and leasing office visits. Residents are encouraged to use our website, Resident Portal, telephone, and/or e-mail to contact our team.  
  • Our Community Center will be re-opening on November 30, more information will be available in the coming weeks.
  • You are encouraged to use the Resident Portal for online rent payments, access to community forms and resources, to submit routine service orders, and to check on the status of your service orders. We are temporarily waiving credit and debit card fees on payments completed through the Resident Portal for your convenience. 
  • Residents are now able to receive a notification when the maintenance technician is on their way through the new RentCafe Resident App “I’m on my way” notification.  Make sure you have the RentCafe Resident App downloaded with notifications enabled to receive the new “I’m on my way!” notifications.   
  • Please continue to call in emergency and urgent service orders through the Maintenance Hotline at 520-505-5012 so our team can safely address them in a timely manner.  Routine service orders can be called in or submitted through the Resident Portal or App.  
  • Limited self-help items such as HVAC filters are available for delivery upon request.
  • Preventive Maintenance Inspections (PMI) will re-start on November 30, more information will be provided in the coming weeks.
  • Please follow all posted guidance at community offices and in amenity spaces.  When using amenities, please practice social distancing between households and take preventive measures to protect yourself and your family. 
 
Despite the difficult environment created by the pandemic, our community team is working to provide low or no-contact resident events and contests for you and your family. 
  • Make sure you follow us on Facebook or visit our community announcement page for details! 
  • We have partnered with the Connected Communities resource network to provide a free platform where residents can search for free and reduced-cost services all in one place.  Click here to view the resources available in your area. 
 
As a reminder, it is important that we all remain vigilant and work together as a community to prevent the spread of COVID-19.  The CDC recommends continuing the following practices to prevent illness:
  • Clean your hands often – Wash your hands often with soap and water for at least 20 seconds and/or use a hand sanitizer that contains at least 60% alcohol.  Avoid touching your eyes, nose, and mouth as much as possible.
  • Avoid close contact – Limit contact with others as much as possible, especially contact with those who are sick.  Keep a distance of at least 6-feet between yourself and others whenever possible. 
  • Wear a face-covering – Everyone should wear a face-covering in public settings when around people not living in their household.  Continue to keep 6-feet between yourself and others whenever possible.  A face covering is not a substitute for social distancing.
  • Cover coughs and sneezes – Always cover your mouth and nose when you cough or sneeze.  Throw away used tissues and wash your hands often.
  • Clean and disinfect – Clean and disinfect frequently touched surfaces daily.  This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
Please know that the Soaring Heights Communities team is working diligently to reinstate services and open community spaces as quickly as it becomes safe to do so. Any changes will be made in accordance with installation leadership and will be promptly communicated to all residents.
 
Thank you for your patience and cooperation as we navigate this challenging situation and work to keep our community safe and healthy.
 
 
 
The Soaring Heights Communities Team



Archive of COVID-19 Resident Updates: