Community Guidelines & Resources
Where can I find the rules and
regulations for my community?
The Resident Guide outlines the
community guidelines for Soaring Heights Communities.
How do I contact Soaring Heights?
The Welcome Home Center can be reached at
520-745-5024. It is located at 8090 E. Ironwood Street,
Davis-Monthan AFB, AZ 85748.
Are pets allowed?
Yes, we gladly welcome four-legged family members
at Soaring Heights Communities Please see the Animal Policy for
more information about our pet policy and information about
restricted breeds.
Are there any special safety features or
tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Click Here to watch
the video
Am I allowed to run a business from my
home?
Please contact the Welcome Home Center at
520-745-5024 for procedures on receiving approval for commercial
enterprises.
Are guests allowed to stay with me?
Guests are welcome to stay with a resident for less
than 30-days without written notification. If a guest will be
staying for longer than 30-days please contact the Welcome Home
Center at 520-745-5024 to get the required approval.
Where can I get information on the
Family Child Care (FCC) providers and deployment childcare?
Click here to learn
more about the FCC program.
Maintenance & Pest Control
How do I report a maintenance
issue?
Conveniently schedule all routine service requests
using the Centinel Communities App or Resident Portal!
Permission to Enter (PTE) is not required. Schedule multiple
service requests at once and even reschedule appointments at your
convenience!
Not registered yet? It only takes a minute!
- Open the Centinel Communities App
- Tap Request Maintenance, then click “First Time
User?”
- Register using the email address associated with
your resident portal account.
Need help? CLICK
HERE to view the Quick Start Guide and FAQs.
When your next routine needs arise, simply log into the App, tap
Request Maintenance, and use the self-scheduling tool to request
service on your terms. (TIP: Opt to “Save Password” to skip
extra steps next time!)
If you are experiencing an urgent or emergency issue in your home,
contact the Maintenance Solution Center (MSC) at (520)
505-5012 as soon as possible.
Routine vs. Urgent/Emergency – What’s the
Difference?
- Routine: Issues like screen
repairs or dripping faucets.
- Urgent: Could lead to an
emergency if left unaddressed (e.g., clogged toilet).
- Emergency: Immediate risk to
health, safety, or property such as smoke, fire, or flood.
The MSC is here for your urgent & emergency
needs!
- US-based representatives with strong facilities
knowledge
- Call back feature offered to avoid wait times
- Appointment notifications and reminders
- Superior response and specialized technician
assignments
Our experienced customer service agents are
available for 19 hours each weekday to assist you with urgent and
emergency service requests. When a request occurs on a weekend or
after hours, your MSC call will be handled by an automated
after-hours service that puts you in direct contact with the
technician who will be responding to your urgent or emergency
request.
Click here for
more information on the MSC.
Don’t forget to download the
Centinel Communities App and enable
notifications to receive an alert when the maintenance technician
is on their way to your home!
Are any items available for pick-up by
residents?
We are pleased to offer residents a convenient
self-help option for a number of replacement items for your home.
Residents may stop in to the Welcome Home Center during normal
business hours to pick up items. Items available include:
- Air filters
- Blind slats
- Sink stopper
- Sink baskets
- Toilet flapper
- Faucet aerator
- Non-Chemical Pest Management Products (including
glue boards, traps, and bait stations)
Your Community's Integrated Pest
Management Program
As part of our commitment to environmental
protection, resident safety, and pet welfare, Soaring Heights
Communities at Davis-Monthan wants to familiarize you with our
Integrated Pest Management (IPM) program. Your community is on
federal property, meaning the use of pesticides is regulated by
federal law. The primary goal is to ensure effective pest control
while minimizing environmental impact and reducing unnecessary
exposure to pesticides for our residents, their families, and
pets.
Here's what you can expect from our IPM program:
- Preventive Strategies
- Monitoring and Assessment
- Non-Chemical Control Methods
- Targeted Pesticide Application
- Education and Awareness
There are several non-chemical pest management
products available free of charge from your community self-help
location including glue boards, traps, and bait stations.
Click here to locate
self-help in your community.
Click here to view the
Integrated Pest Management FAQ
If you are experiencing increased pest activity in or around your
home that you are unable to address with non-chemical control
methods or over-the-counter pest products, please contact the MSC
to schedule an appointment. Please reach out to your property
management team with any questions or concerns regarding pest
management in your community.
Utilities & EV Charging
Fast and Convenient Electrical Vehicle
Charging
Centinel is excited to announce it has partnered
with TRO Energy Solutions (TROES) as our “Level 2” electric vehicle
(EV) charging partner. Residents have requested Level 2 EV charging
because it’s safe, efficient, and much quicker than other charging
alternatives. In fact, Level 2 charging can take as little as 5 to
6 hours to reach a full vehicle charge.
In contrast, Level 1 charging (plugging an EV directly into a
regular, home electrical outlet) is slow, inefficient, and
potentially unsafe - it can take 24 hours or longer to charge a
vehicle. TROES will provide Level 2 charging options for residents
with an affordable monthly subscription. Due to the nature of Level
1 charging, the Air Force has prohibited Level 1 charging at this
installation.
For residents with electric vehicles interested in charging their
vehicle at home, TROES will install, set up, and maintain your
Level 2 charging station at no cost other than an affordable
monthly subscription. There are NO out-of-pocket installation,
setup or maintenance costs for residents that subscribe with
TROES.
Residents interested in having a Level 2 charging station installed
at their home can take the following steps to engage TROES
directly:
- Visit https://troes.io to begin
registration or click here.
- Select a ChargeTime plan that is right for you.
This is a direct subscription between the resident and TROES.
- A TROES installation specialist will call you to
coordinate the installation schedule.
- Once the EV charger is installed, you can
conveniently manage usage, billing, scheduling and more through the
ChargeTime app or by directly contacting TROES.
Renters Insurance
Is renter's insurance mandatory?
Beginning December 15, 2023, renters insurance is
required at time of move-in and must be maintained at all times
during residency with Soaring Heights Communities at the expense of
the resident. Renters insurance protects you from claims for
property damage and physical injury caused by or to you, a member
of your family or a guest while living in your home. The lease
requires proof of insurance coverage meeting the minimum
requirements with Soaring Heights Communities named as an
interested party at time of move-in.
Minimum Required Insurance Coverage:
- Limits of liability in an amount of at least
$100,000 per occurrence
Soaring Heights Communities strongly
recommends you add property insurance to cover losses or damage to
your personal belongings or the personal belongings of your family
or guests. Please keep in mind that Soaring Heights
Communities will not cover the loss of or damage
to your personal property or the personal property of your family
members or guests.
You may choose any renters insurance provider. We offer Resident
Shield to residents as an easy and affordable option for renters
insurance. Visit www.residentshield.com/centinel for more
information or to sign up today!
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
